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Refund Policy

Refund Policy

Our Commitment

At Salty Lips, we’re committed to delivering a quality product that meets the highest standards. Your satisfaction is our priority. If for any reason you’re not satisfied with your purchase, please read our refund policy below.

How to Request a Refund

  1. Contact Us: Reach out to us via email at info@saltylipsseltzer.com.au or call us at +1800 663 564.

  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the refund request.

  3. Wait for Confirmation: We will respond to your request within 3-5 business days, confirming whether your refund has been approved.

Refund Eligibility

  1. Unopened Items: Unopened and unused items may be returned within 30 days of purchase for a full refund.

  2. Damaged Items: If your item arrived damaged or faulty, you must contact us within 14 days of receiving the item for a full refund or replacement.

  3. Sale Items: Sale items are non-refundable, but may be exchanged for other products of equivalent value.

Processing Refunds

  1. Once your refund request is approved, we will process the refund within 5-7 business days.

  2. Refunds will be processed using the original method of payment.

Shipping Costs

Customers are responsible for shipping costs for returning items unless the item arrived damaged or faulty.

Contact Information

For further queries related to refunds, please contact:

By making a purchase on https://saltylipsseltzer.com.au/, you agree to this refund policy. We reserve the right to modify this policy at any time, so please review it frequently.

Are you at least 18 years of age?

To visit our website, you must be of legal drinking age.